Client Review on Granbury Wine Solutions

Feedback:

I wish I could give negative stars. We have had this "service" for almost 2 years and all of the functions that we were sold on have never worked properly. I am now finding out that our POS system is not "talking to" our vinSuite system (as I would told it would) regarding updating inventory sold/promo'd in the POS and we have to manually update inventory every single day in vinSuite because of this - vinSuite did not have the professional courtesy to let anyone know about this problem (we keep strict inventory and found out this way, we were told by their customer service techs that it has been ongoing for a while) and I was just told there is no ETA on a resolution. There are still other on-going problems that there are no ETAs on a resolution, but I still have to pay full price for the service (and the services we are not getting). Find another winery software company or you'll be duped like we have been.