Client Review on Mortgage Research Center, LLC

Feedback:

Awful. Save money and shop around. Found a lower rate and asked to see if these people would match it (melody Remular). And they could not. They were 16 thousand dollars in closing costs over the price of the other lender, and our new rate was 3.3%, compared to veteran United best offer being 4.5% that we worked down to 3.9%. They were so nice until this point where I wanted to save 16 thousand dollars upfront and then who knows how much throughout the loan (math is hard). The appraisal was just about done and that day should have been uploaded. And I guess it’s kind of on me for giving them the time to screw us, but I told them we were going to take the better offer. She said that we had her blessing cause it would save us a lot of money in the long run, then said “don’t worry, no hard feelings”. Hung up. Instantly canceled our VA appraisal. Never thought that level of disrespect would be so blatant, but they did it. So we had to reactivate the appraisal. So it didn’t get uploaded until 25 days after the property was actually appraised. Contacted the Regions VA headquarters and they are baffled why they would ever do that for an active loan, cause the appraisal is designed to be transferable view the appraisal portal. The new lender was also confused, no one would say it straight but all pointed at a certain company and said they were doing some shady business with hurt feelings. So I am a long time Veterans United customer. My first home was purchased with them and I thought I would buy this one with them also. Turns out I’ll never buy through their business as a whole thanks to the level of integrity at this branch, and it’s representation of the company at a whole. Thanks for making the buying process so difficult for us. Regards. I see the response saying it is standard procedure to cancel all unneeded services that were not completed. But this is a very needed service (VA home appraisal) that she new was needed and said would not be canceled because it is 100% needed and able to be transferred to a new lender. Let alone the fact that it was already completed....... So the response doesn’t give me any new stand point. Still wrong for your company to try and do what you did. And I will steer people to a better option from now on. Oh and I contacted the email address to tell him more and easy found my account, then said basically “tough luck not much we can do about it but learn that we shouldn’t be trying to sabotage peoples home buying experience. Guess now we know”. So that’s a nice little touch. Really means a lot. Best of luck to anyone that tries them out. Shop around for rates, it saved me 16 grand and dropped my rate significantly to not use this company. Proceed with caution. Good luck