Client Review on Verve
Feedback:
Horrible!!!!. Rude and unfriendly!!! Set up account online. Did not hear from bank. Went in to check on account, get debit card, etc. Teller did not know what to do after typing into keyboard for 10 minutes. They had me wait 20 minutes. Manager came out and sent me into room with a tele-banker. Tele banker thought I was there for new account and had to explain again that I set up online. Tele - banker set up account after typing in her keyboard for another 10 minutes. Had to explain again why I was there and show proof that Verve took the funds already to set up account. Added wife to account same day. Received proof as well. Tele banker and bank manager promised wife could come in and sign and get her card, that the forms will be at tellers desk. Went in with wife two days later. After teller typed in her keyboard for five minutes asked to wait for manager. No record of her on account. Waited another 10 minutes for manager. Had to explain again why I was there again and that she was on account and that not only he and tele banker promised form would be ready at teller to sign and get debit card. The staff was very rude, no sorry for confusion or delay. So glad I realized early what poor service they provide.
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