Client Review on Verve

Feedback:

REVISED: I am including a text message I received from Matthew today. He does not sound at all remorseful for what he has done and included a threat of the legal action from the bank. If any legal action is to take place it should be on our part due to the nature of this invasion! It’s evident Verves IT tech, Matthew isn’t taking responsibility. And Verve has not reached out to resolve this matter. This was done on a company computer, during work hours on Verve property! So the threat of legal action is in my opinion just another way to overlook the severity of this situation the way they are handling this is alarming and has to be brought to the attention of customers present and future. Again, this alone shows the company has not held the employee responsible and they do not take any person other except theirs and their employees best interests into consider. WHAT ANOUT THE PEOPLE THIS HARMED? The employee can hide behind the company because Verve is not holding him or themselves accountable for his actions! I do not bank with Verve and I would advise others look for a more trustworthy credit union when it comes to security and your information.Verve has an employee named Matthew Wieting. Matthews title is IT TECH at Verve . He works at the Oshkosh, Brillion and Menasha branches. The following information has put great stress on my son and his thinking his identification has been or could be used in a way that could affect his great credit score. Therefore my son has placed a stolen identification alert on his credit report.Matthew has access to highly sensitive information and has literally used his access to this information for a personal reason.I had a family issue and Matthew knew about it. Matthew took it upon himself to unethically use his access and try to gain information about my son as well as look for money my son had in a bank account!Matthew was trusted in my home and took information from here and acted on his own to try to access my sons information without being asked, told or it being apart of his job! He abuses his prescription medication taking and buys pills from others (I will try to upload text messages proving the conversations or texts I had Received from him)When I found out Matt did this I called his supervisor and received a call from someone at Verve (I cannot remember her title) But she was in charge of the I department and basically nothing was done about it therefore I had placed a review on here about the situation. I then received text messages from Matthew stating his supervisor is going to try to get it removed through the legal department. I Don’t understand how anyone can attempt to have a review deleted. it’s the truth so they should not be able to do that. My point is Matthew was not disciplined or reprimanded! This is a serious situation! I would never bank with a financial institution who does not do anything to keep YOUR INFORMATION SECURE FROM PEOPLE LIKE MATTHEW! They had a meeting about what he did and that was all!!!!! Matthew had looked my son up not once but twice! And a bank/credit union is suppose to keep you from IDENTITY THEFT THAN WHY IS an EMPLOYEE NOT REPRIMANDED FOR THE UNETHICAL, IRRESPONSIBLE actions he took? The only serious attention this situation received was when I placed a review about it . Apparently they proceeded on trying to Have it removed. I still do not know what intentions Matt had with accessing my sons information. If he was BEING NOSY OR If he was going to MOVE Some OF my SONS MONEY! I did express that concern to his employer but it SEEMS THIS WAS NOT TAKEN SERIOUSLY!Save yourself headaches people... bank elsewhere! It’s alway better to be safe than soRry or put through the ringer due to VERVES negligence on protecting anyone and everyone who banks with them OR DOESNT BANK WITH THEM. VERVE HAS A RESPONSIBILITY To have TRUSTWORTHY EMPLOYEESI caution those who are an existing Or prospective CUSTOMER TO TAKE PRECAUTIONS!