Client Review on Utah Community Credit Union

Feedback:

I've been banking with uccu for about ten years now, i think there service has been pretty good. I think the company as a whole has a lot to improve on with accessibility and user friendly software. But today I would like to spotlight one of their employees at this branch who was very helpful/ professional and overall fantastic at doing her job. Her name was Brooke and she wore an appropriate professional green sweater for St. Patrick's. She was patient with all of our questions and did her best to answer them and made extra efforts to make sure people were taken care of. One of the employees working with her disappeared from their post and there were other customers waiting. We saw the need and told Brooke we would be happy to wait while she filled in for the absent co-worker. She promptly (hustling) took care of what needed to be done and came right back to helping us. She was happy and focused and determined to help us by any means necessary. At the end of all of our questions we had one measly $4 check to deposit that we have to her that we had accidentally forgotten to sign. As we were already in the parking lot and getting into the car we noticed her running out of the building towards us with waving us down with the check. We apologetically thanked her and were on our way.