Utah Community Credit Union
Client Reviews on Utah Community Credit Union
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Not willing to help with loans!! Dont waste your time!
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What an ordeal. Started a lending process that required I create a savings account and x’fer 550 dollars only to be denied so I needed to move the money back to my other bank and close out the savings account. Change the process so my money doesn’t need to change hands before I know where I stand.
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Great Credit Union
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Good online access, easy to deal with.
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I recently switched to Mountain America and they are so much better. UCCU agents are great but the company structure and antiquated software make it difficult for them to be helpful.
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I've been banking with uccu for about ten years now, i think there service has been pretty good. I think the company as a whole has a lot to improve on with accessibility and user friendly software. But today I would like to spotlight one of their employees at this branch who was very helpful/ professional and overall fantastic at doing her job. Her name was Brooke and she wore an appropriate professional green sweater for St. Patrick's. She was patient with all of our questions and did her best to answer them and made extra efforts to make sure people were taken care of. One of the employees working with her disappeared from their post and there were other customers waiting. We saw the need and told Brooke we would be happy to wait while she filled in for the absent co-worker. She promptly (hustling) took care of what needed to be done and came right back to helping us. She was happy and focused and determined to help us by any means necessary. At the end of all of our questions we had one measly $4 check to deposit that we have to her that we had accidentally forgotten to sign. As we were already in the parking lot and getting into the car we noticed her running out of the building towards us with waving us down with the check. We apologetically thanked her and were on our way.
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The best Credit Union in Utah. I love this place!
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This branch has painful customer service. The machines were down, and instead of apologizing, they blamed my kids for hitting the wrong key. Again and again and again. I used to like UCCU, but the customer service has just been consistently brutal for the past year.
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This is the worst bank I have ever had to deal with, every single time I know I have to pay a bill with them or use the mobile app or just interact with them as a company as a whole I dread it.At this point I’m desperately trying to clear my debt with them in an attempt to never have anything to do with them again, but currently can’t even make payments for some foolish reason, this issue by the way has been a recurring one I have struggled with the entire time they were my bank.Thanks UCCU!
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I use to really love my Credit Union I've had accounts with them for almost ten years. But for the last 8 months their online application & new website have been horrible. I am paicent and know there are bugs to work out. But my bill pay never goes though on time or when I'm trying to make online payments. I have to call a branch all the time. Error after error please call customer service.
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