Client Review on Utah Community Credit Union - Heber

Feedback:

I've banked with UCCU all my life. I had personal and business accounts. Once I moved up to Heber, every time I went in their customer service is just terrible. The tellers truly don't know the answer to anything you ask and refer you back to a banker. After a few issues with this branch, final push to make me leave is one interaction I had with a teller. I was shorted $35 from a cash withdrawal. The teller argued with me over the transaction and said because I had walked out the door and came back in there was nothing she could do for me. Two days later the same teller called and asked if I was missing any cash from a transaction a few days later. I said yes (hoping I would receive my missing money) and told her the amount. She stated this was not the correct amount that was over on the bank and sadly nothing could be done unless I know the exact amount. At this point my jaw may have dropped. Today I closed my business accounts and moved to another bank. I would highly recommend not using UCCU in Heber, UT.