Client Review on US Merchant Systems

Feedback:

We have used this company for at least the last 6 years. We had a terminal that was printing weakly so "USMS" sent us another terminal so poorly programmed that we were unable to run credit card over a Saturday(our busiest day!) and Sunday. The customer service there is truly horrible. When "USMS" attempted to correct mistakes made by their own people, they switched another merchant's ID with ours!!! So basically, all of SOMEONE ELSE'S deposits went into our account. I spent 5-6 HOURS on the phone with this company and we still have not resolved all of the issues. Check all the complaints that are listed on the BBB for US Merchant Systems before deciding to do business with this company.

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