Client Review on US Merchant Systems

Feedback:

Gave out my first 1 star review today, which feels pretty awful. I'm generally understanding of most everything and am willing to see past mistakes and shortcomings if EFFORT or ETHICS are present. We have had a working relationship with this company in the past but decided to make a switch about 4 months ago. After multiple points of contact with the company, unanswered messages and misinformation we've yet to simply cancel our account. Our business has continued to be charged fees month over month. Each company rep has had a different line of instructions to give and the number of times letters never made it to their intended destination or faxes "got lost" makes me believe that either Fax, Email and the US postal service are simultaneously failing OR this company is participating in unethical practices. I would recommend you not conduct business with this firm.