University Federal Credit Union - W Jordan
Client Review on University Federal Credit Union - W Jordan
Feedback:
I have had online bill payments go egregiously late on multiple occasions the last few months. I understand mistakes happen, but when I call member services for help, I don't want to hear "It's not our fault, you need to call the company that does the bill pay" after I sit on hold for 30 minutes. If your company is contracting another company to perform a service, you're responsible for ensuring that service is provided appropriately. Attempting to transfer that responsibility to your customers is the very definition of bad customer service.
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