Client Review on University Federal Credit Union - Cottonwood

Feedback:

The worst banking/credit experience i’ve ever gone through. The most limited routes to paying your loan of any financial institution i’ve ever heard of. $10 over the phone $5 on their very own website BUT ITS FREE IF YOU SNAIL MAIL YOUR MONEY. Even if you’re locked out of your online account by their error they won’t wave the fees or take your money in any other way. Multiple times have falsely recorded financial agreements & when i went two separate times in the middle of the day to speak with someone to rectify the situation they left me in the waiting room for over an hour with ZERO communication that someone would be there to assist me in giving them their own money. The pudgey manager in the back office should cover his window if he’s going to eat multiple full size candy bars while ignoring eager customers wanting to again GIVE YOU MONEY. If you’re used to paying your bills on an app or handling billing issues in a few minutes over the phone this isn’t the place for you. No customer service on weekends or past 5 so forget trying to pay your bills on the weekend. You can set up autopay but you have to go in house to their 1 of 2 locations & fill out a paper. they’ll forget to file it as they have your financial arrangements in the past & they’ll make you drive all the way up to fill out the exact same paper. You can have the nicest staff in the world doesn’t cover up that y’all are stuck in the 90s.