University Federal Credit Union - Cottonwood
Client Reviews on University Federal Credit Union - Cottonwood
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Dealt with Riley in the loans department is first class and very responsive. Wish all other people in this business were as prompt and professional as this man. First Rate People and Customer Service. Bravo!
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Friendly, comprehensive service. We were able to get debit cards in the branch, and the teller fixed our account so we wouldn’t be incorrectly charged a monthly fee. Highly recommend!
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Friendly staff, good Saturday hours, fast Loan service.
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Jill is my go to gal...She's always takes good care of me and my family.
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My fiance and I had an awesome stress-free experience with our first auto loan here. Paige is very kind and helpful!! She was very patient answering all our questions and helping us through the whole process. Highly recommend her and the whole team here. Really a great experience.
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Great staff
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Only been to this branch twice. I walked into the branch. four people are standing up from and I wait like 5 minutes to be helped and then the hole process of depositing my money took 25 mins. Ben was my cashier I counted my money in front of him and also told him the total amount. And he missed counted 50 dollars he deposited the total wrong called me later and had to fix the error. Near the end of the deposit I requested a receipt then asked me if I would like a receipt. It takes only 5-10 mins at other branches. I am just so confused why I had a bad experience. Felt I needed to share.
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The worst banking/credit experience i’ve ever gone through. The most limited routes to paying your loan of any financial institution i’ve ever heard of. $10 over the phone $5 on their very own website BUT ITS FREE IF YOU SNAIL MAIL YOUR MONEY. Even if you’re locked out of your online account by their error they won’t wave the fees or take your money in any other way. Multiple times have falsely recorded financial agreements & when i went two separate times in the middle of the day to speak with someone to rectify the situation they left me in the waiting room for over an hour with ZERO communication that someone would be there to assist me in giving them their own money. The pudgey manager in the back office should cover his window if he’s going to eat multiple full size candy bars while ignoring eager customers wanting to again GIVE YOU MONEY. If you’re used to paying your bills on an app or handling billing issues in a few minutes over the phone this isn’t the place for you. No customer service on weekends or past 5 so forget trying to pay your bills on the weekend. You can set up autopay but you have to go in house to their 1 of 2 locations & fill out a paper. they’ll forget to file it as they have your financial arrangements in the past & they’ll make you drive all the way up to fill out the exact same paper. You can have the nicest staff in the world doesn’t cover up that y’all are stuck in the 90s.
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Beware of this credit union , They have excellent customer service , no one communicates with each other and they call you every few days if your late on payments even if you already made arragment. Im disapointed in the credit union as soon as were done with our loans we will be closing our account !
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Extremely easy to work with auto loans, great rates and amazing customer service. Kayla at the Holladay branch is very responsive and reliable.
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