US Eagle Federal Credit Union
Client Reviews on US Eagle Federal Credit Union
Feedback:
drive through window rude!! Wow maybe its time to start looking at other options
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After banking with this institution for 5-8 years, I have had it! They are rude, untimely with requests, and are rarely helpful. Happy to be leaving for another Federal Credit Union.
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They've made a couple mistakes over the. course of my auto loan (about two years now). I went to refinance a while back. After retuning signed papers, they said it was in processing and to expect a call within a few days to confirm everything. Over two weeks later, not having heard back, I called to follow up and they had completely forgotten about my loan. The loan officer actually told me it got “lost” on her desk! Seriously?Additionally, every time I call in to ask a simple question I wait on hold for at least 15 minutes or more. Several of the bankers have given me attitude because I don't have my account number handy (are they really too lazy to look it up?). I’ve never once gotten the feeling they value my business. To be honest, I've had many better experiences with the big banks.
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Tellers are friendly. Drive up ATM convenient.
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I want to extend my sincere appreciation and gratitude to Mary and Kendra for their exceptional customer service. Mary spent a lot of time explaining the debit card process; helped me understand the debt insurance criteria; and answered many other questions. Kendra also provided additional information with auto pay to another company and valuable insight as to the daily limited use of the debit card. They both exhibited the core values of desire to serve their customer; ability to perform their tasks/job exceptionally well; and the perseverance to ensure customer satisfaction. Mary and Kendra are both awesome customer service/care personnel who are shining examples for other team members to follow. They are outstanding personnel who have the patience, pride, and exemplary professionalism to be the cornerstones for Eagle Federal Credit Union. Superior performance appraisal or 5 star rating..."A Must"! You have earned my membership! Thank you for making me feel like a valued customer.
Feedback:
Says they're open until 4 on Saturday but the lobby is actually closed, and for some inexplicable reason they don't let you pay your car payment through the drive thru with a debit card. So I have to drive all the way across town to the branch where the lobby is open. They don't make it easy to give you their money.
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I've heard great things about this bank but they said they would call me back and I'm still waiting...oh did I mentioned that it was 3 times
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We have a business account with them. Not only was the staff misinformed when we tried to get new BOD signatures, they inconvenienced the BOD by having them come to the branch multiple times (from an hour away) to get them as new signatories on the account!!!!
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I recently went in to the credit union to do a deposit to my mothers account and spoke with one of the tellers at the downtown branch where the employee not only assisted me with what I needed but in talking with her she saw that I was headed to get a notary and told me I didn’t have to be a member there and that they would be happy to do it for me at no cost. I will be back to open my account as I am never treated like this at my current bank Nusenda.
Feedback:
I love my credit union but today the customer service was a bit impatient with me and did not leave me with a good feeling.
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