Client Review on US Bancorp

Feedback:

I've had a credit card with this bank for the last 4yrs and now all of a sudden, it's becoming an issue. I don't use the account, paid ahead of due dates on autopay, and has never been late or overdrawn since.Now there's an issue and the branches can't do anything so I have to be forced to call and be put on hold only to be told nothing can be done and now my money is just floating in space.What happened? As of last month, my account dipped below the autopay requirement and caused a returned check fee. I got it sorted out and had it resubmitted. Money comes out of the account but the credit card is still showing no payment and they've hit me with another fee. I call to have it resolved only to be put on hold for 35+ min and no resolution.So I guess I should just keep paying 150usd and getting these fees while my 150 is not going toward the account and just floating in space?Terrible customer service and I feel like I need to get legal representation immediately.