Client Review on TwinStar Credit Union Wilsonville

Feedback:

Very poor communication skills. They recently stopped shared branching and they only started letting people know 1.5 months ago so for people that only go to this bank to pay their mortgage ONCE a month would have only seen it ONCE IF they were fortunate enough to see it posted. They should have said something to any and all people that came in that paid their mortgage/bills to anther bank that entire month and a half instead of assuming everyone would know or see it posted. They also said this was emailed but how could they have emailed it if we are not memebers of twinstar? Literally wasted 1.5 hours of my day in traffic, with a fever, no AC in this summer heat, with a 4 week old baby & 5 year old. Would’ve been nice to save a trip and time if these guys would’ve communicated better!