Truity Credit Union
Client Reviews on Truity Credit Union
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Super helpful, very friendly, and fast too. A great credit union
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I normally frequent the Johnstone branch, but I went into the Washington branch most recently and I have never had a problem with Truity. I would recommend giving us customers a chance to recover our OLB user ids without having to call, but I have never had bad service!
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Don't deal with these people. They don't keep good records and properly annotate information from phone calls on customer accounts!!!! If something goes wrong on there end they will back pedal and blame the customers. This place has a horrible business model. Try your best to find a more reliable and organized Credit Union to do business. I'm just speaking from experience, thanks.
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My fiancé had a check come through from his job but his direct deposit was taken off and it was still sent to the bank they have kept his check for 2 months now and will not give it to him
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The staff has always been great, but I've had to deal with longer wait times here than at their other locations.
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Best bank I have ever used!
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Extremely rude and demeaning. Finding someone polite and and enthusiastic to hire as a customer service representative is not a difficult concept to grasp, but obviously it was for Truity Credit Union's hiring manager. When I bought a new vehicle and switched lender's, Truity was extremely difficult when it came to refunding a payment that I had mailed off before the new purchase. The money was supposed to be refunded, but honestly I would rather those crooks just keep my $400+ than have to spend any more time with them on the phone. I am just glad I am young and have a large client base, because I will never do business with them ever again, and will try to discourage anyone else from falling into the same trap I did. So, if you are reading this, run....Run.....RUN!!!!!!
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