Client Review on The Jewlery Box

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The store itself deserves 2 stars, but I wouldn't walk inside if I saw Teresa working. I'm writing this review mainly so the managers know what happened. Apologies to others for the long explanation. I came to the store with my wife yesterday to get my watch band resized and shop for an anniversary gift. The jeweler wasn't in the store, so Teresa said I'd have to leave the watch and pick it up later. Because I wanted to try the new size and potentially have it readjusted again, I decided to come in later and work with the jeweler directly. Teresa explicitly said this was no problem. When I came back today, Teresa informed me that it takes several hours to resize a watch band (??) and that I would have to leave it and pick it up later. I reminded her that the entire reason I came back was to make sure the new size fits better. She said that's not possible, so I decided not to resize my watch band after all. This is where it gets weird. When I tried to buy a pair of earrings for my wife, she refused to sell them to me. She was ticked off that I changed my mind about resizing my watch, because it made her look bad in front of her boss. After establishing that yes, really, she was actually refusing me service, I agreed to have my watch resized in order to buy the specific earrings that my wife picked out the day before. What's difficult to communicate through a review like this is how neurotic this woman is. I could go into detail about all of the inappropriate comments she made throughout the experience (e.g. "I'm afraid to hand you my card, but here you go", "I've never had to beg someone to let me fix their watch before" and repeatedly asking me to smile), but I think this is enough of an explanation.