The Jewlery Box
Client Reviews on The Jewlery Box
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Just called the jewelry box for someone to answer and say not in the mood today having a bad day goodbye not very good customer service at all very disappointed
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Read billboard said going out of business.
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The store itself deserves 2 stars, but I wouldn't walk inside if I saw Teresa working. I'm writing this review mainly so the managers know what happened. Apologies to others for the long explanation. I came to the store with my wife yesterday to get my watch band resized and shop for an anniversary gift. The jeweler wasn't in the store, so Teresa said I'd have to leave the watch and pick it up later. Because I wanted to try the new size and potentially have it readjusted again, I decided to come in later and work with the jeweler directly. Teresa explicitly said this was no problem. When I came back today, Teresa informed me that it takes several hours to resize a watch band (??) and that I would have to leave it and pick it up later. I reminded her that the entire reason I came back was to make sure the new size fits better. She said that's not possible, so I decided not to resize my watch band after all. This is where it gets weird. When I tried to buy a pair of earrings for my wife, she refused to sell them to me. She was ticked off that I changed my mind about resizing my watch, because it made her look bad in front of her boss. After establishing that yes, really, she was actually refusing me service, I agreed to have my watch resized in order to buy the specific earrings that my wife picked out the day before. What's difficult to communicate through a review like this is how neurotic this woman is. I could go into detail about all of the inappropriate comments she made throughout the experience (e.g. "I'm afraid to hand you my card, but here you go", "I've never had to beg someone to let me fix their watch before" and repeatedly asking me to smile), but I think this is enough of an explanation.
Feedback:
Horrible service and they tried to rip me off for over 300$. He insisted noone else would pay any more so i walked out. Luckily almost directly across the street there was another store Laville Jewelers with amazing customer service, very nice guy abd he gave me 650 instead of the 350 i was offered at the jewelry box. I will never return to the jewelry box and anytime i have gold or silver i will go directly to Laville Jewelers
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I used to work at Art Carl in Malden so much better than this place to do business with.
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Amazing work they do on my jewelry. Fast and at a great price.
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I have been here a couple of times to sell some jewelry and have always had a good experience. The man helping me, his names was Justin, was extremely helpful and professional. I recognized him from the commercials! He even cleaned my earrings for free! I would definitely recommend the Jewelry Box.
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Great store. I bought something here for my Ma here recently. I also had a great experience selling some of my old white gold and silver jewelry for WAY more than i thought it was worth. A+ Experience.
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I sold some jewelry here and a young man named Justin was extremely knowledgeable and gave me a great deal. I also had a few pieces fixed and the work was done quickly and for a very fair price. Overall I had a great experience.
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