Client Review on Texas Trust Credit Union Headquarters

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Ever since QualTrust was acquired by Texas Trust, online banking has been impossible. Resetting my password can take over 30 minutes while I wait for my email to come in, and even once I've reset the password, I still cannot log in. My budgeting software has sat useless all April as I can't seem to get into the system.Furthermore, the debit cards they sent us are bad. How can debit cards be bad? Well it turns out if they're made cheaply enough, they won't click into the chip readers. So now, a lot of chip readers won't work with my card (Target readers are already bad enough, but now with hard to read cards means I basically can't shop there.). We've been customers now since the 1st of April, but the joke's on them. We will be canceling our account and finding a bank that is both closer to home, and compatible with the 21st century.