Client Review on Texas Trust Credit Union Headquarters

Feedback:

I am regretting I ever started banking with Texas Trust. I talked to three employees over the phone today andit was like I was talking to the same person each time. No customer service. No concern about the reason for mycall or urgency to solve my problem. I think they could careless. If I could read minds I would swear I am hearing themthink: Blah, Blah, Blah. Two were in Arlington, one was a call center operator and the other a specialist. In Kentucky Italked to a supervisor. They all had the same monotoneattitude and answer: I'm sorry but I don't know how you canprint your entire bill pay page without cutting off the pageprinting only a small portion of the page. I'm sorry that youcan't tell the difference between two accounts that you havewith one bank on your online bill statement. Why don't you printyour statement page and cross reference them that way.And my next question to her was, what if my printer is not workingor I have run out of ink and what if I need to know right thismoment which account I have paid, or if I have paid the sameaccount twice? I guess it's not important to them. But I'm here totell you it is of great importance to me. This bank could care lesswhether you bank with them or not. I see they are getting a lot ofunhappy customers by the bad reviews they are getting. And rightlyso.