Client Review on Telco Community Credit Union

Feedback:

I initially opened an small business account with Telco at their Leicester branch. The folks over there are extremely helpful, attentive and professional. I moved to the other side of town and now use the Tunnel Road branch. Complete opposite in every regard! The branch "manager" has told me he doesn't know how to do things, when I call and ask questions about my account and I'm redirected to yet another person. The tellers all seem to be new every time I go in, and even though there are 3 of them only one of them seems to be able to help anyone who walks in the door. 15 minute wait at the least. My card was recently stolen and I'm having to jump through hoops in order to retrieve the money that was spent! They didn't even seem to know the steps I needed to take to retrieve the money and acted very nonchalant about the whole thing. They said I need to file a police report before they can then file with Visa and dispute the charges! I will get laughed at if I try to file a report for charge to my card. I'm having to cut my loses on that because as a small business owner I don't have time to deal with a police report and all that nonsense - that should be my BANK'S job! I've already moved money to a new bank and will be closing my account in the upcoming days. I would highly recommend going elsewhere or finding ANY other local bank.