Client Review on Telco Community Credit Union

Feedback:

Disappointed. My account was hacked into through the "Cash App" on March 30, 2018 and they stole $175 out of my hard earned money. I disputed the charge bc it was without my authorization, my bank took care of it later on that same day. So, on May 24, 2018, my bank let those scammers take my $175 again, and stated that they provided proof which I did not get in the mail, and since it has past the 10 day to respond, i cannot dispute it again. Its like TCCU does not care that one of their customers money was stolen, and it was under their watch! I had them give me their so called "proof", and no where on that "proof" shows that I sent anyone $175 at all. It shows that "Jeff Diggins" was the sender (not my name at all), and that the Recipient is called "Genesis". My name is no where on those docs, they just used my bank account info from the app they hacked into. Therefore, the TCCU employee that reviewed my case obviously does not know how to read docs correctly and investigate thoroughly. I did call that so called "Genesis, and he admited to owing me money and told me that he needed time to pay me back. Of course, he is ignoring me now. Contacted the "Cash App" customer service, through email, and still nothing from them. I am livid, bc I truly counted on my bank to protect me from fraud, hackers, and scammers, and they did not. Something so serious needs a follow up call, not just a letter in the mail that can be lot at any time. Their way of "protecting" your hard earned money is very lacking. This bank is no good, and i would not recommend this bank anymore for anything, not for checking, savings, nor car loans.