Client Review on STCU: North Branch

Feedback:

I have no problem with the people at the branch I normally deal with. All are very helpful and polite. My issue with STCU is their policies. I opened an auto loan a while back and set up auto pay for the added discount. No problem. We had to open a checking account also, no problem as this was not (and will never be) my primary bank. Then they wanted us to open an credit account. No problem until it was disclosed that we would need to CANCEL EVERY OTHER CREDIT CARD WE HAD. I told them never mind I wasn't going to do that. They called back an hour later and waived that requirement. A year or so later we decided to take out a home equity loan with STCU because they had the best interest rate at the time. I made it clear that I was NOT going to close any existing credit accounts. At the end of the process they insisted that we close all of our accounts even those with 0 balances. At this point in the process the time line we were dealing with put us over a barrel. This is not only BAD financial policy but border line negligent. I have since moved that loan to my primary bank (and reopened most of the credit accounts), once the auto loan is paid off we will be closing all of our accounts at STCU and will not look back.