Client Review on STCU: North Branch

Feedback:

I wish all the numbers weren't directed to the 1-800 number. Might as well not post the phone number in information. Very dissatisfied with telecommunication protocol and methods of communicationEdit 03/05/2019:After reading the response from the owner, I appreciate that I was able to get a hold of someone. However, in your response, you mention that if we call the main number we can request to talk to the branch. Although that is helpful knowledge, the problem remains that it still requires all calls to be directed through the call center first, thus a quick payment/account question cannot be answered until 2 successful phone transfers, at least according to your methodology, am I right? Furthermore, at that point, I might as well request the information from the call center, whenever that person would answer.I was eventually contacted by an STCU employee and now was able to establish a POC which will definitely help for future issues regarding that matter and for that I am very appreciative. For that reason I will raise my prior review to a 2 star since the difficulty in obtaining this information still remains.