Client Review on State Farm Mutual Automobile Insurance Company

Feedback:

As a 10 year customer I have moved through 3-4 agencies because I relocate. I have never had an issue with claims. I have never been questioned about claims. Every claim was handled & paid within a timely manner.Each agency is different. Some agencies are too busy and cannot offer the customer service desired due to lack of staff. Some agencies are extremely proficient in service because they are a smaller office. Smaller offices like to meet face to face and talk about everything going on your life. I'm a busy person and I prefer to do everything via text/email. I don't think SF deserves a low rating because the agency didn't do their job correctly. Staffing isn't easy.The company itself is the best I've ever been with.