St. Mary's Bank
Client Reviews on St. Mary's Bank
Feedback:
Hi! I'm very pleased with this credit union in every way but one- communication. Talking to your staff is fine, they're always knowledgeable. Communication regarding the mobile app is lacking though. When Depositing a check through the app, I'm only told how specifically to endorse it for remote deposit /after/ I make a mistake. It would be a lot more helpful if that message were permanently displayed above the "back of check" area on the app, perhaps with a diagram for people who might need it. It would be helpful to point out also that "for remote deposit only" has to be written in one line. Also, in a more personal experience with check deposits, I just submitted a check through the app with nothing written on the back because I wanted to know exactly what it wanted me to write. The issue is the app accepted the deposit without even my signature on the back. Additionally, none of the emails I've received about the progress of my check deposit have given me timeframes, or information on what my check has to go through before I can have access to the money. It's all extremely confusing.Even shen it comes to updates to the app, I'm not told concisely for how long an update will render the app shutdown. It would be helpful if at least three days in advance I could be given a near exact start-to-finish timeline for when I won't be able to use the app. Again, I really love this credit union, but I need the same level of communication through the app as I get from your staff. Thank you.
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Wry nice staff!
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11 yrs ago I left one of those big banks (The Most Convenient one) which was killing me with fees and very impersonal services. I was getting charged fees BECAUSE of fees. I switched to St. Mary's and have been happy with them ever since. Very fair, reasonable and personal. Always had a positive experiences with the people at this location.
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Nice people, always helpful
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Twice I have gone into this branch for usual bank dealings. Twice I was told I would be given a call back AND NEVER HEARD from them.. A loan I was approved for at this branch I was told I was not and only found out 2 months later through the branch manager. Poor communication and no interest in helping the customer past a face to face visit.. No follow up help. Very unsatisfied with this branch and bank in general.
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I had 2 passport savings for my kids with about $90 each. They closed them and took the $ claiming abandoned property. The manager never even had the courtesy to return my call. Never again.
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No need to wait for member services for over an hour on the phone for their incompetent new technology! Can't even imagine!
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I was a Bank of America client for years for both business and personal use. They are terrible! Endless fees. What a breath of fresh air St. Marys Bank is! I love these people! Simple services with no hidden fees, and employees who are knowledgeable, courteous and very helpful. This is without doubt the best bank I have ever used in my entire life!
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Fantastic folks.
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Absolutely GREAT people.
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