About - St. Mary's Bank

Overall Feedback:

Hi! I'm very pleased with this credit union in every way but one- communication. Talking to your staff is fine, they're always knowledgeable. Communication regarding the mobile app is lacking though. When Depositing a check through the app, I'm only told how specifically to endorse it for remote deposit /after/ I make a mistake. It would be a lot more helpful if that message were permanently displayed above the "back of check" area on the app, perhaps with a diagram for people who might need it. It would be helpful to point out also that "for remote deposit only" has to be written in one line. Also, in a more personal experience with check deposits, I just submitted a check through the app with nothing written on the back because I wanted to know exactly what it wanted me to write. The issue is the app accepted the deposit without even my signature on the back. Additionally, none of the emails I've received about the progress of my check deposit have given me timeframes, or information on what my check has to go through before I can have access to the money. It's all extremely confusing.Even shen it comes to updates to the app, I'm not told concisely for how long an update will render the app shutdown. It would be helpful if at least three days in advance I could be given a near exact start-to-finish timeline for when I won't be able to use the app. Again, I really love this credit union, but I need the same level of communication through the app as I get from your staff. Thank you.