Client Review on St. Louis Community Credit Union

Feedback:

I wish I could give this place the zero stars that they deserve. I called on Friday to inform them that I was receiving charges from Apple on my debit card although I had changed my card on file to a Visa and had a confirmation email from Apple confirming this. I informed them that I had called Apple several times and they were refusing to do anything and said I had to call my financial institution. The customer service rep advised me to go into my local branch to file a dispute. I came into my local branch on a Saturday and Billie one of the member service reps “helped me”. EVERY SINGLE TIME I’ve been into the branch and she’s helped me she seems to have an attitude and she is EXTREMELY rude! Even with my documentation, they weren’t trying to refund me the two courtesy pay fees I incurred as a result of Apple charging me TWICE on this card even though my Visa is still on file. She kept saying that’s something I have to take that up with Apple. The whole point of filing a dispute is that when you contact the merchant, they either refuse to do anything or claim they can’t and your financial institution is supposed to have your back! Then on top of that Billie says generally when you file a dispute the card is cancelled; I said that’s fine can they just produce me a new one here? She said yes but it’s $10. Why do I have to pay $10 for a new card when this isn’t my fault and I have documentation from the company that’s making unauthorized charges on my card received the information for the card they should be charging?! Terrible service. I will be looking for a new credit union to bank with.