Client Review on South Jersey Federal Credit Union

Feedback:

I gave them 1 star because I couldn't give 0. I have been a customer for over 10 years. I have a savings account, Christmas Club and a vacation club with them, all with direct deposit from my work. The Christmas club is paid out on October 1 of each year. My daughter is getting married on September 21. I asked to close the account effective September 19 to use the money for last minute expenses for the wedding. Customer service said the policy was a 10% penalty. I called back and tried to speak to a supervisor. After having to explain why I wanted a supervisor the rep again just said that there would be a 10% penalty and the supervisor wouldn't be able to change that. After waiting about 10 more minutes the supervisor got on the phone and simply told me that there would be a 10% penalty and that they can't waive it. My husband had a Christmas club with Newfield National Bank. He made the same request from them. It took 2 minutes to get it done and they waived their early withdrawal penalty. I have already stopped my direct deposits and will close all of my accounts. Horrible company to deal with!