Client Review on Simply Home Lending

Feedback:

I have closed 5 other mortgage loans in my life and I have never had as bad of an experience as I have with this broker. I was told by the broker that "it didn't matter what rate I got as they got their fees either way" and once we were locked in with the rate and in process to closing my wife sent our broker 6 different e-mails asking for different loan scenarios to help us decide what route to take (number of years, % of down payment, etc) and he responded with a text to me that didn't fully answer the question and never responded to my wife's emails. This ended up costing almost 2 thousand dollars in extension fees due to poor communication. I would recommend rocket loans for better customer service and accurate information and yes, I realize that is an app.