Client Review on Simple Finance Technology Corporation

Feedback:

--edited 9/30/18--Mailed the check to simple and funds were gradually made available based on their posted funds availability schedule. I'm glad that we were able to come to a solution, but as a customer I feel like working to deposit a check shouldn't be this difficult. The experience with customer service on the phone was a good one though. Updating my star rating to 3.--edited 8/23--Called customer service and spoke to Maria. She was very pleasant and was able to get authorization for me to mail the check in for deposit. Will update this review when funds are made available. Original review below.Have been a fairly happy customer for some time, at least a few years, however they do have issues taking check deposits.Up until a couple years ago, the limit on check deposits was unreasonably low for a bank - but they fixed it, and raised the limit to $9,000 - which is great. Today I attempted to deposit a check for $8,000 from Transamerica Retirement - it's a printed check from jp Morgan Chase. After using the app for the deposit, I received a notification letting me know that Simple would be unable to deposit the check to my account, AND that they can't tell me why.Their suggested solution is to cash the check.... But, then what? How would I move the $8,000 (that I'm walking around with) into my Simple account? Mail it to them...?