Client Review on Shrewsbury Federal Credit Union

Feedback:

Might as well go to a big bank. Tried to refinance the home equity line I had with them.First they wanted me to take out more, no thanks, then their attorney, Joe Jenkins, can’t be bothered to answer my questions, is verbally abusive over the phone yelling at me. Then I get a letter informing me of closing costs if I refinance with them or the cost to close the loan out and go else where. Well I guess it doesn’t matter if you have things in writing because they just deducted $150 more than what was stated in their letter. I doubt this will be addressed as my other concerns were not addressed either.Go to this bank if you like poor customer service. I will edit this if anything changes.