Client Review on Sharefax Credit Union

Feedback:

I dread making a payment for my loan because EVERY SINGLE TIME I am on hold for 5 minutes or more. Then I am lucky if they don't disconnect once they do finally answer, starting the waiting game all over again. They need more people that just answer phones. Once the call is finally answered, the process to get the loan paid takes another 5 minutes or more. Never mind the time that the girl I spoke with emailed my account information, including my credit card number & ID number to someone with my last name that I do not know. The only redeeming factor is that at least the people are nice, slow, but nice.