Client Review on Sharefax Credit Union

Feedback:

I have been a loyal Sharefax member for over 10 years. I've financed over $100,000 in vehicles through them. Applied for $40,000 auto loan to purchase a vehicle from a private party seller in Columbus. After waiting 3 days (and three phone calls), was told the seller would have to drive down from Columbus to do the title work. These disclosures are nowhere to be found on their website. Went into the branch to discuss and was treated with disdain from the teller Anastasia. Then met with loan officer John who never once apologized or attempted to retain us as a customer. I've not experienced this much lack of customer service outside of the fast food industry. I had a car loan with them and was so disappointed in my experience and how I was treated, that I went back and paid my loan off. Was treated poorly yet again by Anastasia and was told I couldn't get the e-title for my vehicle for two weeks because it was Saturday. What?? Ridiculous. So disappointing. We love to support local businesses and I've never had any issues, but...to be treated so poorly after being a loyal member for so long, I can no longer stomach doing business with this company. FYI GE Credit Union was able to get us financed and I had a check within a few hours. Will be taking my business there.