Severn Savings Bank
Client Review on Severn Savings Bank
Feedback:
I am compelled to leave this negative review because my experience with Severn Bank was the absolute worst. I will always regret my shortsighted decision to work with this bank. In short, I fell into a trap. I believed the sales pitch and then patiently worked with an unprofessional loan officer for FOUR months to ultimately abandon my loan application. The loan officer was unresponsive. After having gained my business, it always took him at least a few days to respond to my questions or requests for updates. Sometimes, it even took him a few weeks. I got so fed up that I’d drive to the bank to ask my questions in person. The process was so disorganized. “Underwriters” were always asking for supplemental information or documents. Many of these requests were for duplicate information that I had already electronically submitted. Again, I got so fed up that I’d drive to the bank to drop off any requested documents in person. I never knew what was going on with my loan. They only told me about any issues at the last minute. As part of their trap, they also told me that the issues would get resolved quickly when I submit the requested additional information. The only result was that the closing date kept getting farther away. Despite my efforts and patience, the people at this bank showed no sense of urgency or empathy for my issues or concerns. They took no responsibility and blamed everything on the mysterious underwriters. I can’t express enough that you should NOT do business, at least for a loan, with this bank!
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