Severn Savings Bank
Client Reviews on Severn Savings Bank
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I am compelled to leave this negative review because my experience with Severn Bank was the absolute worst. I will always regret my shortsighted decision to work with this bank. In short, I fell into a trap. I believed the sales pitch and then patiently worked with an unprofessional loan officer for FOUR months to ultimately abandon my loan application. The loan officer was unresponsive. After having gained my business, it always took him at least a few days to respond to my questions or requests for updates. Sometimes, it even took him a few weeks. I got so fed up that I’d drive to the bank to ask my questions in person. The process was so disorganized. “Underwriters” were always asking for supplemental information or documents. Many of these requests were for duplicate information that I had already electronically submitted. Again, I got so fed up that I’d drive to the bank to drop off any requested documents in person. I never knew what was going on with my loan. They only told me about any issues at the last minute. As part of their trap, they also told me that the issues would get resolved quickly when I submit the requested additional information. The only result was that the closing date kept getting farther away. Despite my efforts and patience, the people at this bank showed no sense of urgency or empathy for my issues or concerns. They took no responsibility and blamed everything on the mysterious underwriters. I can’t express enough that you should NOT do business, at least for a loan, with this bank!
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CLOSED ON SATURDAYS??? So if youre too busy to make it there before 5:00 during the week "oops sorry man youre f**ked"
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I wish I had read the reviews before using Severen Bank for a refinance. By far the worst banking experience I've ever had. Four months after the promised 45 day closing I had lost my patience and ended the relationship. Any negative review on this site is absolutely true I would be just repeating The sweet talking lured me in but in the end it was just pure bulkshit, needing documents at the last second , rearranging our lives for the closing only to have it cancelled on us. Even after signing all the final documents they wanted more info and changing the closing conditions. Every time they put a end all date on required info for them it is conveniently not necessary to accommodate their short comings. I am so pissed off at this company. In the end they just cost me slot of money and nothing go accomplished. Boycott this company please.
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This company is rude. I have to call multiple times to get the right fax number and then in the lady says I have had multiple phone calls after yours when I called not even 10 minutes ago. Then in the middle of me speaking she says ok bye bye and proceeds to hang up!!! RUDE!!!! Her name was Julie!!
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I very rarely write reviews for companies, in this case, this is the first review for a bank. I have purchased two homes before, and refinanced twice. I used Severn Bank for the purchase of a third home for investment purposes. I have never dealt with a more incompetent organization. I have excellent credit, the approval process should have been a breeze. I took off an entire day from my medical practice, setting aside for the settlement date. Settlement date was provided many weeks in advance, and despite this, no one at the bank followed through with their underwriting department until the last minute. Suddenly, it turns out a few days before settlement date, they finally realize nothing was done! In the last two days before closing, I end up running around like a gopher getting last minute documents, paperwork, and ofcourse the loan did not close on the settlement date. The seller for the house, who currently lives out of state, had made arrangements to fly in for the settlement date...which didn't ofcourse occur. How shameful, where I end up having to apologize to the seller for the incompetence of this bank. I wasted a whole day from my job, and then had to make arrangements to settle last minute on a busy clinic day of mine. This bank charged me nearly 2800 dollars in finance charges at closing (underwriting, random filler processing fees, and other fluff). I asked for a refund for these charges over their incompetence, or atleast a partial credit, which they didn't do. They are good at apologizing, but not taking responsibility for their incompetence and disorganization via concrete actions. In addition, they are very vague with their timelines. I decided to go with Severn Bank initially, because they are a local bank, yet after this experience I would recommend staying away from this bank unless you want to have a rollercoaster of an experience at the last minute.
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I agree with other previously posted negative reviews:We were contacted by a loan counsellor who was our point of contact throughout the process. He promised a smooth process that should take 3-4 weeks. We submitted all of our documents as requested electronically. After a couple of weeks of asking for amplifying information of one kind or another it went to the underwriters. It was a good thing we planned on making our next mortgage payment, because the 3-4 weeks came and went.There was a period of 1-2 weeks where we just didn't hear anything. So after calling and getting a response, the underwriters wanted this or that (that we had already sent them). We literally resent documents electronically from the original transmission. That left us with the impression that documents were being misplaced or discarded in the process which is not very settling in this age of identity theft. Over two months later, it was finally done. When we inquired about making automatic electronic payments, we were told to wait until we got our mortgage package in the mail with all of the details for payments. That package never came. What did come was a package informing us that our loan had been sold. We did a good bit of research and decided against a few companies due to their reviews and information from friends going through either a purchase or re-finance. If we knew that our mortgage was going to be sold to another company, we would have just started with one of those companies who were most likely better equipped to handle an electronic mortgage package. Either way this was not the experience that our loan counsellor described during his sales pitch.In that package we were told to make our first payment to Severn and all subsequent payments to the new institution. That check was never cashed. Heck, there is no record that it was ever received. Even if it was received, it should not have been made to them despite their correspondence to the contrary. So now we are going to have to stop payment on that check and re-issue the payment to the new institution before we incur a late fee on our very first payment. I recommend not using Severn Savings Bank for your mortgage needs if you are looking for professional organization with strong communication skills. Ultimately we are happy with our new payment, but this was painful and very stressful process that could have been made easier by a company that didn't make it feel like this was the first time they had ever processed a mortgage application electronically.
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Middling to poor.
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horrible mortgage application process that was presented as easy and fast. In reality took 3 months, required numerous letters from CPA, lawyers and others. classic banking bait and switch.
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Just opened my business account and had great customer service.
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Online products are outdated. Lacking customer service in the branches expect employees talking to each other or listening to ipods instead of helping customers. Improvements are much needed.
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