Seven Seventeen Credit Union
Client Reviews on Seven Seventeen Credit Union
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Went there today ahead of time a whole 45 minutes before it closed at the drive thru since it was open until 6 p.m., and they were already closed way ahead of time. Even the website said drive thru open till 6 p.m., very unsatisfied
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Just opened up a bank account with them great service very helpful and will help you boost your credit score
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Went there today and we were pleasingly amazed with the service we got there. Since dealing with 717 we never had a bad experience. Keep up with the good job, more places of business needs to be like 717.
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Can't even get a call or a email back, although when you do get into contact they are nice.
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I never leave reviews on anything but after the experience I’ve had with them I feel like the public should know and they should be called out. First off, I wouldn’t even leave 1 star if that was an option. The women at the Warren branch lack communication skills terribly. No one really seems to know what’s going on and they aren’t friendly nor accommodating. My first experience was back in May. I had issues with my car (my car loan was through them) and it needed to be towed pretty far away which of course cost me my car payment. As soon as the situation happened, I called and notified them and ask if I could have an extension and pay my car loan the following month or be able to use “pass a payment” which most financial institutions offer for this very reason. The woman I spoke to was rude, unhelpful, and made me feel worse about my situation. She claimed “we have to have 7 days in advance to stop payment.” I don’t know about you but I’m no psychic so I clearly didn’t realize I would need to fix my car and not be able to make my payment. After explaining that to her they finally gave in and said “we’ll see what we can do.” My next experience was atrocious. At the end of May I called for the payoff total as I was looking at another vehicle. The man was very nice, gave me my payoff total and I took it to the car dealer ship. On June the 2nd (a Saturday) my salesman (also a family friend) tried to make contact with them but they were closed so he called back for the payoff amount the next business day. By this point, the car was no longer in my possession and I received confirmation from the dealer ship that the payment had been made on the 5th to pay off that vehicle. June 8 rolls around and 7/17 still takes out $258 for the Car I didn’t even own anymore. I called to see if I could have that money refunded and they claimed they did not have the payoff yet. I spoke to upper management and they said the same thing. So I waited the 10 days they suggested and called back again. Same thing. In the mean time my salesman tried calling them on several occasions to see what the issue was but No one would return his calls. I called back the 15th, still received the same “we don’t have payoff” mind you, I had the payoff papers sitting in my hand from the dealership so I knew they had done their part. I was getting very frustrated as I needed that $258. Finally, a representative went into that particular dealership to promote sales or something of that nature. My sales guy pulled her aside and explained the situation. Apparently she was very apologetic, had no idea about the situation, and said I would receive a check in the mail STAT. Another week goes by and nothing. So I call again, they claimed they had just received payoff but would not reimburse me for the $40 that was charged when they overdrew my account. Fine, whatever. I was told they would send a check in the mail for the remaining balance and I was transferred to a woman named Mary. As soon as she came on the line she was already in defense mode and had a nasty tone which obviously made my frustrations worse. Instead of understanding my frustrations she was argumentative and rude. Which in turn, made me argumentative and rude. She said they don’t send checks through mail and I would have to come get it (even though I had two prior people tell me a check would be in the mail.) after fighting with her for longer than I care to admit I hung up because I was just done. Fast forward 8 days and I received a lovely letter in the mail from Mary herself trying to prove to me that I was wrong and they were right. But wouldn’t you know? Still no check for the remaining balance. I call today, this woman tells me they don’t send checks and that id have to go in...I live 40 minutes to the nearest one. I asked for my account number so I could go retrieve it myself and they wouldn’t give it to me over the phone. They said I would have to wait until I received a statement in the mail. I would never EVER recommend using this particular branch (I can’t speak for the other branches).
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This is a horrible bank to bank at. They have this rule where even if you have money on your savings. They won't let you do an online transfer to cover something in your checking account instead they will do a $30 courtesy pay and take all your money. I was travelling and made three small transactions all under $5. The last transaction put my checking in the negative meantime I had 3k sitting in my savings and instead of transferring the money they took 3 $30 courtesy pays to cover it, plus withdrew the money's when I was able to find a sister branch and go in to do the transfer. So they had me pay them for temporarily paying the charge plus earned $120 from my account on each transaction. Then I had to find a branch to go in to do the transfer because they couldn't do a transfer over the phone. When I get back to Ohio I will be removing both business accounts and my personal and GM acct from 717. I encourage others who want to earn more then 1% on their dollar while being used and abused to do the same. In other words I DO NOT RECOMMEND THIS BANK
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I purchased a car today from a gentleman who is a member of Seven Seventeen Credit Union. Gave him a cashiers check from Huntington Bank and was told by Huntington that the money will be in his account overnight. Seven Seventeen claims it takes eleven days to verify the check and will not release my money to him dragging out the sale of a car to just short of two weeks. When they DO release my money after holding it for ten days it will be released in two separate increments on separate days. How can a banking system be so far behind the times? I'm not making this up. Their slogan is "See the Difference".Eleven days to transfer money. That's the "difference" folks. I wouldn't believe it if wasn't happening to me
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I’m going to give an honest customer review, and I hope you as the consumer take the time to read this before doing business with this frim. Basically, their loan states that if you do not have insurance on your vehicle, they are able to supply you with insurance at the owner’s expense. Which as a customer you have to understand, they still own a majority of the asset and they need to protect themselves. However, the way they go about charging this insurance is completely unethical: They front load the cost of the insurance on an annual basis (this may seem confusing but be patient). They charge about $3,180 / year for insurance, but in the last 3 months you pay about $1 / month. The first day, the insurance costs about $85. Then the next day it is about $80. So if you are switching insurance and there is a down time of 1 or 2 days, or you switch to the incorrect insurance, all they do is send you a letter in the mail and start charging, they will not call or email. They do not want you to find out that you are now being charged. I had the incorrect insurance, and after one single month was charged over $900 for auto insurance. That is almost 33% of the annual insurance in the first month. In the first 2 months you would have paid for ½ half a years’ worth of insurance. Seven Seventeen execs know exactly what they are doing here. They are generally hoping that there is a time break when switching insurance or that the customers selects the wrong insurance because they know it’s a pay day for them. I advise anyone who is looking for an auto, home, or business loan to stay away from this company. They come across as a neighborly credit union but that is just a facade. That being said, the front-line staff was as helpful as possible and great to work with. I feel for these workers for they have to deal with the repercussions of unethical management practices. Also, a story for another day, I caught them over-charging me on my auto loan. I had to call into them and explain to them how an amortization schedule and interest works and the worker immediately realized Seven Seventeen was overcharging me. They then went on to say I should come and work for them. Again, front-line workers are fantastic and I commend them for working for such an unethical management team.*some of the figures used may be inaccurate, they are a close estimate from my recollection
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Excellent banking experience. When I have problems they are courteous and helpful. Their app/online banking is easy and convenient, and their rates are great. I highly recommend these guys. I am referring a friend here later today
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couldn't approve me for auto refinance but 2 other companies got me at 5%. both simple interest good loans, not subprime. and they're not even local. wouldn't recommend going to 717 unless you have a 800+ score
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