Client Review on Service Credit Union

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***UPDATE*** After posting my original post I got a call from Hayley at ServiceCredit Union. She apologized for how my conversation went with memeber services as it was not handled how it should have been. She was super compassionate and understanding and gave me important info on their change with ATM fees and gave me a website where I can locate ATMs near me that are affiliated with SCU and would not come with a fee charge. I feel so much better as I did not want to have to cancel my account and it felt good to feel valued as a customer. Thank you Hayley! I have changed my original 1 star rating to a 5 star rating and appreciate that someone reached out to me about my experience. It really shows that’s SCU cares. *ORIGINAL POST* I have had my bank account at service credit union for years. One of the main reasons I signed up for an account here was because I was told that there were no ATM fees so I thought awesome! There aren’t that many service credit unions in my area so their ATMs were not easily accessible but I thought with the no ATM fees I was golden. I have not been charged an ATM fee the entire time I have been a member up until last month. I thought it was a fluke as I had never seen it before and then it happened again last night. After calling member services today they told me that they have always had ATM fees their system had just been down for a while that’s why I had not gotten them in the past. I asked if it had been down for years (as I’ve been a member for years and was told differently at sign up). I was told they were not sure how long it was down for. I really thought that service credit union was different than other banks but today I was proved I was wrong. I will be closing my account today which I told the representative on the phone who didn’t seem to care what so ever that they were losing a loyal customer of many years. Over the years I’ve also recommended many people who have opened accounts here because I was so happy with how honest and customer orientated service credit union was. Very very disappointed. Thete were some things in the past that happened to my account that I overlooked because I loved the service too - like cancelling my debit card because their systems were hacked and only sending me an email instead of calling me to let me know so that when I was in the middle of buying groceries and my card was declined I ended up having to go without my groceries and any of my money until the next day because I do not always check my email on a regular basis. And another time having a fraudulent charge from a state that is more than ten hours away from me that took all of my money account (don’t you think that would send out an alert or something) and then I had to spend the next two hours on the phone trying to get my money back which didn’t get back into my account until five days later. Just very disappointed that’s all and thought I’d share my experience. This post does not have to do with this particular branch but I could not find a spot to post a review for members services.