Service Credit Union
Client Reviews on Service Credit Union
Feedback:
Good atmosphere, quick banking services
Feedback:
I in a couple on oh f
Feedback:
Very personable staff, very good banking experience.
Feedback:
Its convenient to have an account at a bank that's open 7 days a week. They decent policies as well.
Feedback:
Simply one star is over kill for the amount of service ability i do not think this company deserves 1) they update the app (system) every time you need to pay a bill so now you need to adapt to new site2) you have to re enter all bank accounts linked with acct. Because the update wiped them out...3)customer service just hung up on me.... not excited..Would you like me to keep going?
Feedback:
I went in there today and the lady gave me an attitude over my recently expired license when I tried to deposit my money by mockingly repeating my question when I asked if I needed my license. When all she could've said was yes and not have acted the way she did. I did not catch her name, but I went in there around 11:30 am Dec 31st
Feedback:
***UPDATE*** After posting my original post I got a call from Hayley at ServiceCredit Union. She apologized for how my conversation went with memeber services as it was not handled how it should have been. She was super compassionate and understanding and gave me important info on their change with ATM fees and gave me a website where I can locate ATMs near me that are affiliated with SCU and would not come with a fee charge. I feel so much better as I did not want to have to cancel my account and it felt good to feel valued as a customer. Thank you Hayley! I have changed my original 1 star rating to a 5 star rating and appreciate that someone reached out to me about my experience. It really shows that’s SCU cares. *ORIGINAL POST* I have had my bank account at service credit union for years. One of the main reasons I signed up for an account here was because I was told that there were no ATM fees so I thought awesome! There aren’t that many service credit unions in my area so their ATMs were not easily accessible but I thought with the no ATM fees I was golden. I have not been charged an ATM fee the entire time I have been a member up until last month. I thought it was a fluke as I had never seen it before and then it happened again last night. After calling member services today they told me that they have always had ATM fees their system had just been down for a while that’s why I had not gotten them in the past. I asked if it had been down for years (as I’ve been a member for years and was told differently at sign up). I was told they were not sure how long it was down for. I really thought that service credit union was different than other banks but today I was proved I was wrong. I will be closing my account today which I told the representative on the phone who didn’t seem to care what so ever that they were losing a loyal customer of many years. Over the years I’ve also recommended many people who have opened accounts here because I was so happy with how honest and customer orientated service credit union was. Very very disappointed. Thete were some things in the past that happened to my account that I overlooked because I loved the service too - like cancelling my debit card because their systems were hacked and only sending me an email instead of calling me to let me know so that when I was in the middle of buying groceries and my card was declined I ended up having to go without my groceries and any of my money until the next day because I do not always check my email on a regular basis. And another time having a fraudulent charge from a state that is more than ten hours away from me that took all of my money account (don’t you think that would send out an alert or something) and then I had to spend the next two hours on the phone trying to get my money back which didn’t get back into my account until five days later. Just very disappointed that’s all and thought I’d share my experience. This post does not have to do with this particular branch but I could not find a spot to post a review for members services.
Feedback:
Opened it because I needed a check cashed 2 years ago so glad I opened it, customer service is on point and always friendly when I go in
Feedback:
I am a memeber here and I absolutely love the service and the people. Most of the workers here know me by name and have my account ready to go when I walk in especially Letha or is it Leatha?
Feedback:
Ever since I had this bank I love it there friendly and never had a problem with them since I got the account
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
