Client Review on SecurePay Pty Ltd

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We signed up for payment gateways for two companies with SecurePay in September 2015. It is now February 2016 and they are yet to connect our NAB accounts to the gateway. Quite frankly we have seen a lot of incompetence before, but this company completely takes the cake. They do not provide after hours service. In fact they provide no service whatsoever. We have been trying now for weeks to resolve an issue, but no luck. Today we put the matter in the hands of the Financial Service Ombudsman. SecurePay have all the funds from our online transactions, but will not release them in to our NAB account, instead blaming the NAB. Of course, the NAB blames SecurePay. Bottom line is, our small business suffers because we do not have the revenue from our online sales. The level of customer service has been below appealing. Ignoring all our contact is not really a sensible option!