Client Review on State Employees Credit Union Of Maryland, Inc.

Feedback:

Never got a notice that my monthly loan payment almost DOUBLED. When I called to inquire about it, I received the information I needed but requested my late fee be waved due to their lack of communication. While trying to achieve this with a manager who I will not name, the call disconnected. Not a big deal, but he never called me back. Not only that, I called back the next hour and left a message. Called the next day, I left a message with his secretary. Called the THIRD DAY in the morning and finally got through to him. His excuse? "I thought you heard me so the conversation ended". ..........Are you kidding me? Even if we did, I left two messages that went unanswered. Management, get it together or I'm finding somewhere else I can finance my car even if I have to pay more.