State Employees Credit Union Of Maryland, Inc.
Client Reviews on State Employees Credit Union Of Maryland, Inc.
Feedback:
Never got a notice that my monthly loan payment almost DOUBLED. When I called to inquire about it, I received the information I needed but requested my late fee be waved due to their lack of communication. While trying to achieve this with a manager who I will not name, the call disconnected. Not a big deal, but he never called me back. Not only that, I called back the next hour and left a message. Called the next day, I left a message with his secretary. Called the THIRD DAY in the morning and finally got through to him. His excuse? "I thought you heard me so the conversation ended". ..........Are you kidding me? Even if we did, I left two messages that went unanswered. Management, get it together or I'm finding somewhere else I can finance my car even if I have to pay more.
Feedback:
Calling customer service for help is a joke. They don't call back I have been on hold for over 45 min and the system hangs up on you.have to start process all over again. What a joke.
Feedback:
Very nice people, but the wait times are incredibly long. Perhaps they are short staffed because of the new location, but appears that only a limited number of people have a working knowledge of all functions. I waited 30 minutes to have them that the only person that knew how to do what I needed (despite them all having the same title) was leaving in 10 minutes...so I had to come back the next day.
Feedback:
This new location and shiny and new but the staff is TERRIBLE!! Every time I come to this location I have to wait more than 15 min. I pretty sure I’ll switching banks/credit unions! I used to recommend SECU but I won’t any more.
Feedback:
I like Secu been a member for a long time and have recommended other. The staff is polite and ready to help a client when ask to do so.
Feedback:
Great customer service once you are helped. But it seems that drive thru transactions are taken before lobby ones. I walked in here, I would like to be helped. The tellers are charismatic and sweet, I just wish I could come in here and not spend 30min trying to deposit a check.
Feedback:
Will not answer the phone and the Automate system is by far the worst I have ever experienced. I wish there was a lower rating I tried to get a pay off and it took me 30 minutes totally unacceptable.
Feedback:
I love SECU but this location needs HELP. There is NEVER enough ppl to help during busy hours (i.e. lunch time) when working professionals need to run to the bank. Also the inability to make appointments online and same day appointments is extremely inconvenient. And because of this lack of consideration for SECU members now the Estate account I needed opened ASAP will be opened at Wells Fargo.
Feedback:
I came into this location to gain information on both a credit card and a car loan. Michael Martinez displayed outstanding customer service and was truly a great help. Most of all, he was very patient with me. He answered any and all questions and was so willing to help. Truly an impressive display of customer service and customer engagement. Thank you for making my first experience at the SECU in Colesville a memorable one!
Feedback:
I have never been more pleased with a banking institution. Everyone is very kind and they always make you feel like your issue is the only one.
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