Client Review on Bank of Nova Scotia

Feedback:

Had the worst Scotia bank experience with multiple points of failure. I made a bill payment via their online website as I always do. Never had a problem with it in the past, however, this time it made the payment through my Visa card and charged me a cash advance and transfer fee. No problem, probably a system error. I can understand mistakes happen. I call their customer service and explain the situation and the guy, Sebastian, tries to blame me it on me as a human error. He tries to tell me it's not possible for it to happen. Sorry, but I've worked with IT departments throughout my career and when they are making updates to their system, technical errors like these can happen. They probably rerouted all payments to the users Visa cards by accident.If it was human error. I would have had to physically click on the drop down menu in the "Bill payment" section and choose my Visa card. Put in my dollar amount. I would have needed to do it 3 times. THREE TIMES for each payment transactions. I would have needed to be drunk to have done that. Considering I've been paying my bills online for several years and have never made a mistake I find it hard to believe I would purposely choose the wrong payment method.Please own up to your own errors and stop trying to blame it on your customers Scotia.