Sandia Area Federal Credit Union
Client Reviews on Sandia Area Federal Credit Union
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Online banking getting to be a headache. Down quite a bit. Need to look at other options for banking.
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I’m not sure which branch location to pick. No one ever takes the time to write the good reviews and I wanted to. I’m not a member-yet. I’ve called and spoken to the member services department a few times, probably 5, in the last two weeks and have spoken to several people- all very friendly and patient with me. I was honest and they were aware we are shopping around for banks and have been happy to answer my questions. We’re new to the area so I’m calling all over looking for the best places to change our car to. Yesterday I called and spoke to one young lady, Stephanie, who I later found out was the manager. I told her I’d been calling a lot and had more questions, this time it was about the website and what we can do from there. She was very helpful, answered all my questions and even gave me her direct line so I could call if I needed to. I didn’t know she was the manager at this time but then I thought I wanted to tell the manager about her and all the others who had been so kind to me. She then told me she was the manager and was happy to hear that I was so pleased. I was honestly surprised I was on the phone with her. So many places these days managers don’t care what’s going on and here she is answering my questions. She thanked me for letting her know about her staff and reminded me I could call her at any time. We’re still moving in but I like the help I’ve gotten so far, I think we'll be applying for a loan soon.
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Great place to handle your finances
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Theyre better now.
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Wasted an hour of my time today waiting to talk to a person to open up a brand new account and was quickly denied because my address on my license didn’t match the address on my reginatration.. I had given them both addresses 45 minutes before I was actually talked to. What A Wasted Experience.
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1/20/18- Went in to the Rio Rancho center to open an account and the greeter was so rude she arguing with a customer in front of me, once it was my turn told her I'd like to open a checking account. Before signing me in or setting me up with anyone, she asked for 2 forms of ID and proof of residency (she said my car registration and insurance would work) so I had that and a copy of my mortgage loan papers since I just closed on my first house. She would not accept any of it after seeing my ID address was different (address was the same on all documents except id), then accused me of having refinanced my home ?? and said my loan paper work wasn't the correct paper work and would not allow me to speak with anyone else or open an account all while in front of other people in line, super unprofessional. So I left super frustrated went straight to Nusenda and they greeted me set me up in an office with someone and took my ID and got basic info. and opened me an account right away no hassel since my ID was proof enough of residence even though I had proof of residency. So glad I did not open an account at Sandia Area Federal Credit Union . I see why they have low ratings. Horrible customer service. Horrible first impression. This places doesn't deserve 1 star.
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Can't get any one on the phone. I don't want any one in control of my money if I can't get a hold of them.
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Had an issue but they made it right.
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Nothing but problems since switching!
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We are very pleased with this bank ! The services are great and the employees are very friendly 😊 and know their jobs!
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