About - Royalty Finance

Overall Feedback:

I spent 4 years as a loyal paying customer, even through the high interest rate, and the aggressive calls. I took a pay cut at a new job and still continued to communicate with them openly and pay off my auto loan every month. Finally paid off the car and made my last payment in May of this year and they refuse to report on my last payment and close out my loan as paid on my credit report. I was assured the first time I called that it would be done soon. Now almost two months later they won’t admit that they still haven’t reported on my last payment. Hell they won’t even take the time to check their records to see if it was done or not. Their solution is for me to dispute the remaining balance with equifax. Their rational is that it will be resolved faster this way. I’m not understanding how you fixing an issue is harder than me having to dispute my account balance and wait months for a resolution when they are going to contact you the same way I did for information. That’s just plain laziness and unprofessionalism on their part. One of the managers Eric didn’t even want to speak with me and offered no real solution or apology for the situation. Basically it’s on me to get it fixed. That’s how they treat customers who have honored their loans in full. After they’re done with you I guess they no longer care. Be warned. I will contact the news station or seek legal advice to help resolve this issue. What ever is necessary.