Client Review on Regions Financial Corporation

Feedback:

So I have always been loyal to Wells Fargo, I worked at Southtrust, (back when I was SouthTrust and when I was in school) until they opened an account for me without my knowledge. My Partner was already with Regions bank, and they offered a $50 reward (first of many) to join. I opened a checking and a savings account and after 90 days, my boyfriend and I received $50 in each of our accounts. I’ve been with Regions for almost 2 years now, and I love them!I use the Regions app on my phone, to check my balance and make payments. I love the innovative technology they are using to better their services.My boyfriend is a truck driver and sometimes send money through the Zelle app with Regions, the deposit goes through as quickly as a text. We love the virtual ATM’s and can’t wait for them to be at all locations! We are very happy with Regions and everyone there is really nice and helpful. The only bit of constructive criticism I would say is that it would be great if all locations had same services. I recently thought I lost my debit card, so instead of ‘Locking’ it (Which I should have done) I panicked and cancelled my card- I later found it in the back seat floorboard of my car. The nice Customer Service Rep on the phone told me I could go to nearest bank to get a new card, if I couldn’t wait 5-7 business days for the mail to bring me replacement card.When I went to go get another card printed, the location in Homewood ( On Greensprings) they said the printing machine was down and sent me to UAB location. I thought the 5 points south location (on 20th Street) was the UAB location, (it was not) and they did not have printing capabilities either. So I had to go downtown location (the main one on 5th Ave N) to get a new debit card made. I guess it’s not really a big deal, I just know I must travel to downtown location for major changes. There IS a free parking deck in the back for customers, just remember to get your ticket validated by a Regions employee.I’m sure they are working to make all locations new and improved, just wish I went straight downtown before running into two locations that could not assist me.