Client Review on Refrigerated Specialist, Inc.

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HORRIBLE customer service! Erica was extremely rude and short from day one. I initially called early on Friday, trying to schedule for a Monday appointment. She said they would get it to a manager and then to dispatch. No call back Friday or Monday, no big deal ,so I called at noon on Monday to check the status. I was rudely told by Erica that someone would get back with me once the manager approved it. No call back in Monday. Tuesday at 4pm they finally called back and left a very nice message trying to schedule an appointment for Wednesday. I returned the call and tried to speak to the nice lady, but was sadly transferred to Erica , again. She very abruptly asked what I needed and I said someone had called to schedule an appointment for tomorrow. She said, well your appointment is already scheduled, to which I responded, well that's news to me because I had no idea. I told her that Wednesday would not work for me due to my work schedule, could we do Friday. Then again was very rudely told that she would have to submit it to a manager again to find that out. Which I responded, forget it I’m done, calling someone else. Makes me sad because I have always gone with a BIGGER fridge repair company for all of my warranty work, but was willing to give them a shot. Guess I will be sticking with the other guys from now on. Which by the way I have an appointment with on Friday.