Refrigerated Specialist, Inc.
Client Reviews on Refrigerated Specialist, Inc.
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I have worked with RSI on several beer installs and these guys are truly first class! They are responsive, extremely knowledgeable, detail oriented and they do the job right. I strongly recommend this company and have never regretted using them. Keep up the great work!
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Thank you so much for the Quick response in a VERY sensitive situation. Not only did you make the initial call quickly but you returned and completed the repair and saved our relationship with our customer. I know how hard that was to do specially in the Heat of the Summer but this is the kind of Great service that we can count on with you guys!Thanks Again!Mark ReeceBaker Distributing, Dallas , Texas
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I have been calling for almost three months now trying to get our Cooling Water Dispenser serviced. I spoke with Vicki about two and half months ago letting her know our issue (machine leaking) and if their was anyway we could get someone out to service out machine. She informed that they were very busy and wouldn't be able to handle anyone else's work orders for at least two weeks. She left me with very little information. I said o.k. and gave RSI a call a month later June 25th and I happen to speak to Vicki again, I told her the name of our company, our issue (the leaking that was still happening) and she informed me again that they would be busy for two to three weeks. I said ok, and waited about three weeks to call. This second time around she did say she would put us on the list she took the company's name down, the number, and our address and she let me know someone wouldn't be out for about two weeks. I said o.k. great, went to our back room put a plate down for a temporary fix so the water wouldn't ruin our floor and continued to wait. Fast forward to today August 8th, I reached out to RSI today to see where we were on the list to be serviced this time I got a new customer service agent I told her our issue and that I was told that tech would be coming out in 2 to 3 weeks from the last time I called and she said she saw in the system that I spoke with Vicki the last time. I asked her if we could get someone out to service our leak and she took our info again made it seem like it would happen this time, asked me if she could put me on hold while she spoke with her supervisor. I obliged. She took me off hold and let me know that they would not be able to service our request. Not even at the moment, but at all. So I asked her, what does she recommend I do since the machine has their sticker on it for us to call for service/needs and our machine is still leaking. With an attitude she told me that "I don't know, I guess you should call another service." I am just appalled at the absolute LACK of customer service this company has. They have absolutely no regard for the customers and from the reviews other people feel the same way. Do yourself a favor and don't waste your time or energy. I am not one to write reviews but this company deserves it, not even one star would suffice.
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Extremely poor customer service. Over the years quality of service has gone downhill tremendously. Im to the point where i believe they send out new recruits (people that just have no idea) to dink around and then they send someone who has decent knowledge just to jack up the rates. Happy to spend my money elsewhere
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Our Company Bottom Manitowoc ice maker ,we lease a beer cool We needed service today , I was told they're too busy Call someone else. Sorry customer service..Stan wood Da boyz bar grill
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I have never used this company in any capacity, however I was nearly run off the highway by one of their drivers. Not only was (s)he weaving in and out of traffic without using their signal, they cut off several other cars in the short span in which I saw them. I'm not sure if this company's drivers get any training, but if not, they might want to start.
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Best refrigeration company in dfw hands down. I would give 100 dollars who could name the company Jerry Jones uses? I'll wait
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When the field manager call client while drunk and intoxicated and yelling/screaming. Disgusting customer service. Technician calls back i after the 15 hours completely intoxicated and yells at me. Apparently they put us on a do not service call. Thanks for reminding me now after I forgot . Horrid company. Manitowoc please deny them warranty service work.
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HORRIBLE customer service! Erica was extremely rude and short from day one. I initially called early on Friday, trying to schedule for a Monday appointment. She said they would get it to a manager and then to dispatch. No call back Friday or Monday, no big deal ,so I called at noon on Monday to check the status. I was rudely told by Erica that someone would get back with me once the manager approved it. No call back in Monday. Tuesday at 4pm they finally called back and left a very nice message trying to schedule an appointment for Wednesday. I returned the call and tried to speak to the nice lady, but was sadly transferred to Erica , again. She very abruptly asked what I needed and I said someone had called to schedule an appointment for tomorrow. She said, well your appointment is already scheduled, to which I responded, well that's news to me because I had no idea. I told her that Wednesday would not work for me due to my work schedule, could we do Friday. Then again was very rudely told that she would have to submit it to a manager again to find that out. Which I responded, forget it I’m done, calling someone else. Makes me sad because I have always gone with a BIGGER fridge repair company for all of my warranty work, but was willing to give them a shot. Guess I will be sticking with the other guys from now on. Which by the way I have an appointment with on Friday.
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Horrible and unprofessional service. They just hang up on you.
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