Client Review on Redstone Payment Solutions, LLC

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Sadly, I wish I could give 0 stars to be honest.. Redstone offered great rates but I guess you get what you pay for. I have nothing positive to say about this company. I was lied too and always being charged for the fees they said I would not be charged for. Never delivered their promises. Took forever to refund me my money and only did when I reminded them multiple times. They would always say “I’m working on it” but never saw anything change for days and only saw changes when I nagged and asked multiple times where my refund was or whatever it may have been they told me I was getting. I stopped working with them in January and have been charged multiple times for fees that I obviously should not be being charged for as I ended working with them. I had to go to my bank and get them blocked from taking more of my money. Mike, who was my go-to guy and would 'take care' of my questions(but really hardly ever did until about the 5th time I asked) has stopped helping me and just sends me a number to talk to customer service and says someone will call me and has been saying that for days now and still, I have never gotten a call. Beginning to think that this person who is suppose to call me isn't real. When I took it into my own hands, I called customer service and they said I was at the wrong part of Redstone and they redirected me and when I was redirected, it took me to the same place where I was before... Never been so unhappy with a company in my whole life and I am not hard to please.