Red River Credit Union
Client Reviews on Red River Credit Union
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Customer service is always friendly and efficient. As a member for several years, I appreciate the user friendly online services.
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Just awesome. Every loan officer is friendly and genuinely concerned with my needs. I visit monthly to make my payments tellers greet me and handle my business in a timely manner. Couldn't be more pleased. Best move I have ever made for my financial and credit score situation.
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Had been giving the big green bank our money for over 15 years, couldnt get any type of a loan out of them when we needed it.Red River gave us a credit starter loan from day 1. Never any trouble with the account.I will admit the turnover of tellers is bothersome, it prevents you from getting a good relationship going.Other then that, I am satisfied.
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If there were a way to leave zero stars I would...no service- poor teller service and knowledge of basic banking. Closed a 25 year account with them today.
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Great Customer Service! There is a nice, hometown feel to this bank. My parents used RR ever since moving to Texarkana in the 70's. Thank you RRFCU for a reliable, reputable bank!
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After 12 years with Red River I closed my account with them. Their customer service has really went down hill the past 2 years at ALL locations. They seem to be able to find qualified employees that can do simple math. I have had to go in or call about mistakes they make with our account. It's not hard to do. Their employee roll over rate has to be high. Every few weeks it's new people. I like to know who is handling my money and get to know a familiar face. My debit card information has been compromised twice in the last 3 years. Their fraud department didn't even catch one of them and was for a very large amount. The only good thing I can say about them is the loan department which with our last vehicle purchase my interest rate was cheaper though the dealership. I say stick to a bank that knows you.
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No personal touch. At this bank you're just a number.
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